Senior Claims Adjuster  - Property

 London/Hybrid

About Us

At Charles Taylor, we believe we hold a unique position in our markets. Dating back to 1884, Charles Taylor now is currently in more than 120 locations spread across 30 countries in Europe, the Americas, Asia Pacific, the Middle East and Africa. Charles Taylor Global TPA partners with our clients to deliver exceptional claims solutions, using technology to help reduce Total Cost of Risk. Our experienced London Market team supports the unique needs of the London Claims Market and is fluent at using the Lloyd’s systems and technology.

Charles Taylor’s Lloyd's and London Delegated Claims team provide outsourced claims services to carriers operating in the Lloyd’s and London Insurance markets. Covering all classes of business and complexities, our experienced adjusters in London provide bespoke services aligned to our clients' requirements to become a natural extension to their in-house capabilities.

The Role

UK Claims Management Delegated Lead team are currently looking to increase its team of Claims Adjusters supporting the growth of the Delegated Lead Service. We are currently recruiting Claims Adjusters with multi-class experience to support our increasing client portfolio.

The scope of the service includes multiple classes of business comprising of both standard and complex claims where the client acts as a Claims Agreement Party. UK Claims Management is currently providing this service to 20 London Market Carriers and handling approximately 10,000 transactions per month, with stringent SLAs.

Key Responsibilities

• Managing and adjusting claims from first notification to settlement within pre-authorised authority limits.
• Claims adjusting on behalf of current and future UK Claims.
• Provision of technical support for the adjusting of various COB claims.
• Ensuring each client’s claim service standards are maintained or enhanced.
• Managing and enhancing client relationships.
• Monitoring performance against contract SLAs and KPIs.
• Delivering and presenting reports to clients on specific claims issues.
• Mentoring and training less experienced members of the team.
• Post adjustment peer review of to ensure technical standards and requirements are adhered to.
• Appointing experts and legal counsel where deemed appropriate.
• Carry out Ad Hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.
• Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.

Required Skills

• Minimum 5 years London Market experience adjusting claims across various COB, including Property Claims.
• Proven track record of adjusting a combination of multiple classes of business.
• Experience in handling ‘standard’ and ‘complex’ claims in accordance with the Lloyd’s Claims Scheme.
• Proven experience in respect of the London Market process including Broker CLASS @ Lloyd’s and ECF Systems.
• Extensive knowledge of the current Lloyd’s Claims Scheme including CTP Guidelines
• Widespread relationships with Brokers/Adjusters/Lawyers/Attorneys as appropriate in the relevant class of business.
• Able to work across multiple stringent client SLAs.
• Display excellent inter-personal and communication skills in order to interact well within team and with clients and Brokers.
• Able to prioritise work, have good time management skills and able to adapt to the changing demands of the role.

Why join Charles Taylor UK Claims Management?

Charles Taylor prides itself on being a people-centric business. Our organisation culture and company values are at the heart of our everyday interactions with each other, as well as our customers and industry partners.

We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job-specific skills development, online and in-person training, as well as study assistance for professional qualifications.

Equal Opportunity Employer  

Here at Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance for discrimination of any kind, including but not limited to age, disability, gender identity, marital or family status, race, religion, sex, or sexual orientation.

Our goal is to promote an inclusive and diverse workplace where we actively appreciate and celebrate differences, allowing all employees to be their authentic selves. At Charles Taylor, we take pride in our inclusive

and diverse culture, fostered by our strong external partnerships and our commitment to promoting a transparent and fair recruitment and selection process.

Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance.

INTEGRITY: We do the right thing

COLLABORATION: We are one

AGILITY: We learn, evolve, and adapt

CARE: We are compassionate and human

ACCOUNTABILITY: We take ownership

To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.

Contact information

Samantha Barber