International Nurse Coordinator

Shift pattern: Monday - Friday between 8:00 – 20:00 with weekends on a rota basis

Location: Lakeside North Harbour, Portsmouth/Hybrid (after the probation period of 6 months)

Full training provided.  

This is an exciting and unique opportunity for an NMC registered nurse, with recent experience in an A&E / ICU / acute medicine setting, who would truly like to make a difference in the patient's life. We are a diverse and progressive global Medical Assistance business, who can offer the right candidate invaluable opportunities to direct the highest levels of clinical care – anything from a myocardial Infarction in China to a paediatric skiing accident in France. No two days are ever the same.

The International Nurse Coordinator provides a vital lifeline to travellers who are facing unexpected medical circumstances.  Those circumstances are often emergencies, so to thrive in the role you must enjoy high levels of verbal and email interaction with customers and colleagues every day.

You should be able to demonstrate high levels of resilience and perseverance as well as the ability to manage multiple priorities, often within tight deadlines. Charles Taylor Assistance is a highly collaborative environment where learning and development is given priority. You should therefore enjoy working in a team and enjoy the process of learning.

Charles Taylor Assistance is part of the Charles Taylor Group, a leading professional services company that has supported clients across the global insurance market since 1884. Today Charles Taylor assistance is one of the leading providers of medical and security assistance, travel risk management, and travel and health claims solutions. We are currently seeking International Nurse Coordinators to join this critical area of our business.

Duties and responsibilities of the International Nurse Coordinator:

• Responds to calls and, consults with clients and colleagues in a timely manner and always in accordance with triage priorities.
• Liaise with patients, hospitals, and medical staff across the globe to ensure the correct and appropriate treatment is being given
• Complete accurate and focussed reviews and reports
• Keep Case Managers updated with cover decision or reason for no cover on cases including Consent and Disclaimers/ GP checks
• Assess when and how patients are fit to return home
• Deal with all calls in confidence and in an empathetic manner
• Provide safe, high-quality, evidence-based patient care

Experience and knowledge of the International Nurse Coordinator:

• You must have a minimum of 5 years of post- registration experience 
  
• NMC registered
• Recent experience in an A&E / ICU / acute medicine setting
• Tenacious, enthusiastic, and motivated
• Confidence to make clinically sound decisions about patient care as a case develops
• Minimum 3-month office-based training period
• Potential for hybrid home and office working

Salary and Benefits for the International Nurse Coordinator:

• Simply Health Cash Plan worth £1700 per annum
• Contributory pension scheme
• 33 days of annual leave including bank holidays (incremental with years of service)

Equal Opportunity Employer    

   Charles Taylor is proud to be an inclusive employer. We provide an environment of mutual respect with zero tolerance to discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex, or sexual orientation. We promote a transparent and fair recruitment and selection process, and all contribute to the successful, inclusive, and diverse culture and environment which we are proud to be a part of.  

Our values define who we are, what we stand for and how we behave. They guide how we work with our colleagues and our clients, today and in the future. By living our values every day when we come to work, we deliver better results for the world of insurance. 

• INTEGRITY: We do the right thing 
• COLLABORATION: We are one 
• AGILITY: We learn, evolve, and adapt 
• CARE: We are compassionate and human 
• ACCOUNTABILITY: We take ownership

To apply to this Customer Service Advisor vacancy, you must live and be eligible to work in the United Kingdom.

IMPORTANT

We provide a comprehensive training and onboarding programme for all new staff. This programme is the start of a learning journey which involves regular coaching, feedback and skill development. Our investment in you allows you to grow and progress for the longer term. For this reason, if you are in possession of a visa please note that we will be unable to consider you for one of our positions if you have less than 18 months remaining on your visa. If you have less than 18 months remaining on your visa, we may still consider you for one of our roles if you can provide one of the following:

1. Clear evidence of family ties that would go on to provide you with the eligibility to extend your visa.
2. Clear and current evidence that you qualify for a visa extension under the UK immigration laws and can also provide supporting documentation of this.

Please note that, should you require sponsorship in order to remain employed, we will not, under any circumstances, be able to support you and any such request will be automatically refused.

Contact information

Michael Adair