About Us

At Charles Taylor, we believe we hold a unique position in our markets. Our adjusting team is a unique group of experts, specialised in handling commercial losses and claims across major lines and geographies, many of which are large and complex in nature. We manage onshore and offshore claims through four main divisions: Property, Casualty, Technical & Special Risks, Marine, Aviation, and Natural Resources and are proud of our position as a leading global loss adjuster across all our disciplines.

Expertise you can trust - for more information, please visit www.charlestaylor.com

The Role

The E-Billing Specialist will be responsible provide general administrative support to the billing and collections team within Charles Taylor Adjusting International and ensuring E-Billing files are uploaded swiftly to the relevant platforms. The role will involve tasks such as, but not limited to, invoicing support, file management and uploading of invoices to client e-billing platforms. This role will require 2 days of presence in the London office.

Key Responsibilities

• Act as point of contact and work independently in processing invoices, actioning rejections/appeals using e-billing platform while updating payment updates using CMA. 
• Ensure key mandatory data is accurate after cases have been created by the wider operational team and adjusters time has been recorded.
• Review E-billing email inbox and deal with queries, requests, and emails from clients.
• Correct data through exhaustive investigation of eCase files and other sources to enable file upload meets vendor requirements.
• E-Billing file upload to vendor platforms and maintenance of Charles Taylor master accounts.
• Establish and maintain effective relationships, both internally and externally at all levels i.e., with adjusters within the business internally.
• Review and action submitted e-billing invoices, follow up and communicate on the status with external portal handlers.
• Provide consistent and accurate reporting to various stakeholders across Adjusting International on key matters.
• Carry out Ad Hoc duties and tasks that are allocated to you at the discretion of management and that are within your capabilities and within the scope of your post.
• Demonstrate and champion Charles Taylor Values by ensuring Agility, Integrity, Care, and Accountability and Collaboration.

Required Skills

• Some experience and working knowledge of Invoicing/Billing ideally within a financial services organisation.
• Experience in E-Billing (advantageous).
• Strong IT skills including Microsoft Excel, Outlook, Teams etc.
• Personable with an ability to build strong relationships with people, both internally and externally.
• Team player with a can-do attitude who is also comfortable working independently without supervision.
• Strong written and verbal communication skills with a good telephone manner.
• Accuracy, numeracy and attention to detail.
• Strong organisational skills, ability to prioritise and work to tight deadlines.
• Results orientated individual who takes pride in the performance of the team and delivering high quality outcomes.

Why join Charles Taylor?

Charles Taylor prides itself on being a people-centric business. Our organisation culture and company values are at the heart of our everyday interactions with each other, as well as our customers and industry partners.

We strive to provide a positive working environment that offers opportunities for professional development and growth across all our business areas. This includes a structured onboarding process, job-specific skills development, online and in-person training, as well as study assistance for professional qualifications.

Equal Opportunity Employer

Here at Charles Taylor, we are proud to be an Inclusive Employer. We foster an environment of mutual respect with zero tolerance for discrimination of any kind, including but not limited to age, disability, gender identity, marital or family status, race, religion, sex, or sexual orientation.

Our goal is to promote an inclusive and diverse workplace where we actively appreciate and celebrate differences, allowing all employees to be their authentic selves. At Charles Taylor, we take pride in our inclusive and diverse culture, fostered by our strong external partnerships and our commitment to promoting a transparent and fair recruitment and selection process.

Contact information

Ankur Chowdhury