Salary:                  £50,000 to £65,000 per annum (to include a £5,000 bonus opportunity)

Location:             Hybrid – based between Bristol and Somerset

(regular presence at both locations expected)

Join Our Award-Winning Team at Carbase!

We’re hiring a Business Operations Manager to lead the successful delivery of cross-functional programmes that improve how we operate, reduce cost, and drive measurable business value. Reporting directly to the COO, this role will work on a small number of SLT-prioritised programmes, all aligned to key plan outcomes and commercial gain.

This is a high-impact role focused on financial improvement through operational change. It requires a proven operator who can simplify complexity, apply structured process thinking, challenge constructively, and support teams to deliver lasting results.

With fewer business layers, this role has the latitude to act decisively and deliver change at pace — translating ideas into outcomes without the drag of bureaucracy, and offering clear headroom for growth as the business scales.

In the first 6–12 months, What You’ll Do

• Lead 2–3 high-value programmes each quarter, agreed and prioritised by SLT
• Conduct structured process reviews to identify inefficiencies and quantify opportunity
• Apply formal improvement methods (e.g. Lean Six Sigma) to design better operating practices
• Use cost/benefit thinking to build business cases and prioritise projects
• Drive project governance: hold timelines, report progress, surface risks, and escalate blockers
• Partner with DR1s and delivery teams, supporting change while building local capability
• Establish and run structured SLT review cycles for all active programmes
• Build clear, self-serve reporting using Looker Studio, Google Sheets, Excel, Power BI, and SQL
• Work at all levels – from shop floor to senior leadership – to embed and sustain improvements
• Challenge assumptions when needed, and ask the questions others avoid (“why, why not, what if?”)
• Accelerate cycle time reduction across business units – for example, reducing time from vehicle acquisition to retail readiness, or shortening the time from customer inquiry to handover
  All projects will have an SLT sponsor. The Business Operations Manager will lead delivery, cadence, and outcomes.

What You’ll Bring

• Demonstrable success in delivering cross-functional programmes with measurable financial benefit
• Certified or experienced in a recognised improvement methodology (e.g. Lean Six Sigma) — or able to demonstrate a proven, problem-statement–driven approach to delivering measurable business improvement with evidenced results.
• Strong numerical and analytical skills – comfortable with volumetric, financial, and operational data
• Proven experience simplifying complexity and communicating clearly with stakeholders at all levels
• Strong resilience and conviction – able to challenge peers and leadership constructively
• Proven ability that can be demonstrated through prior project work leveraging such as Lean Six Sigma
  Confident working with large datasets and tools like Google Sheets, Excel, Looker Studio, Power BI, SQL
• Track record of building relationships and delivering through others – not by control, but by enablement
• Curious and creative – willing to challenge convention and propose new ideas confidently

How We’ll Measure Success

• SLT-led programmes deliver their intended financial outcomes
• Projects are run with pace, discipline, and transparency
• Fewer repeated issues due to stronger root cause resolution
• Operational dashboards and data tools become embedded in daily decision-making
• DR1s are more capable and confident in driving improvement within their own teams

Benefits:

• 31 days annual leave increasing to 35 days with long service
• Access to BHSF Health Cash Plan
• Access to company pension scheme
• In-store discounts on, EV charging points, car purchases and servicing
• ‘Refer a friend’ scheme
• Health and Wellbeing support via ‘Ben’
• Bike to work scheme
• Access to ‘Money@Work’

Contact information

Charlotte Mills