Vehicle Intake Assistant

Salary: £26,400

40 hours per week. 7.30am to 4pm

Join Our Award-Winning Team at Carbase!

We are seeking a highly organized, detail-oriented, and customer-focused Vehicle Intake Assistant to join our team and help facilitate a seamless and professional vehicle intake process. In this pivotal role, you will be responsible for managing the first point of contact for delivery drivers arriving on-site and ensuring that every vehicle delivered is checked in accurately, safely, and efficiently.

As a Vehicle Intake Assistant, you’ll play a key role in upholding our commitment to efficiency and customer satisfaction. Beyond check-ins, you’ll conduct visual inspections, verify documentation, and coordinate with internal teams to ensure a smooth intake process. This role is ideal for someone who thrives in a fast-paced, hands-on environment and values accuracy, reliability, and clear communication. 

Key responsibilities:

• Act as the first point of contact for vehicle deliveries, providing a friendly and professional meet-and-greet service. 
• Conduct thorough inspections of all incoming vehicles, cross-checking details against Proof of Collection (POC) and Proof of Delivery (POD) documentation. 
• Identify and document any transport-related damage incurred during transport. Ensure such damage is clearly recorded on the delivery driver's POD. 
• Report any damage identified during transport to the Buying Team in a timely manner.
• Assist team members in supporting the logistics process as needed.
• Coordinate vehicle bookings with dealers and external repairers
• Proactively follow up on repair progress and ensure timely updates are obtained.
• Maintain accurate, up-to-date vehicle records in VAuto to ensure visibility and alignment with the Sales Team 

Person Specification:

• Exceptional attention to detail, ensuring high standards of accuracy and quality
• Strong communication and interpersonal skills, with the ability to build positive relationships
• Self-motivated and capable of managing time effectively while working independently
• Comfortable operating in a fast-paced, customer-facing environment
• Basic understanding of vehicle inspections is advantageous; full training will be provided
• Confident in using computer systems; familiarity with VAuto or similar platforms is beneficial, though training will be given

Benefits:

• 31 days annual leave increasing to 35 days
• Access to BHSF Health Cash Plan
• Access to company pension scheme
• In-store discounts on car purchases and servicing
• Exclusive discounts with BHN Extras
• ‘Refer a friend’ scheme
• Health and Wellbeing support via ‘Ben’
• Bike to work scheme
• Access to free impartial mortgage advice via Charles Cameron & Associates
• Access to ‘Money@Work’ via the Great Western Credit Union

Carbase are a family-owned business and over the past two decades have become the largest independent pre-owned dealership in the Southwest. With four Carbase locations, including Vanbase Bristol, and a dedicated team of over 200 staff. Our commitment to excellence has earned us prestigious accolades, including the Great Place to Work award and the People and Culture Award from Autotrader in 2023 and 2024.

Contact information

Charlotte Mills