Accountable for quality, standards, service and desired outputs within inter-related functional areas of responsibility. May be responsible for work of others.
Job Purpose
To ensure that the balance between great Customer Service and Cost Compression is struck by satisfying Customer Demand in a Safe, efficient and effective manner with continuous improvement being top of mind.
Key Accountabilities and Outputs
Health, Safety and Environment
• Maximum Safe Pallet stacking heights complied with
• Site housekeeping standards maintained using the 5S philosophy
• Ensure adherence to site safety standards as head of Safety, Health and Environmental Committee
• Ensure compliance to all relevant legislation
• Conduct Planned Job Observations.
• Ensure adherence to site safety standards and critical member of Safety, Health and Environmental Committee in line with the OSH Act.
• Ensure the safe operation of vehicles in accordance with the Road Traffic Act within and outside of the Distribution Centre.
• Ensure compliance to all relevant legislation and support a safe environment for The Beverage Company’s Employees, Contractors and Visitors.
Enhanced Customer Service
• Maintain good Customer relations by delivering on promise consistently.
• Feedback on all Customer comments, queries and suggestions within the service level agreement.
• Supervision of all Forklift Drivers and Pickers.
• Feedback on queries, complaints, incorrect loading and picking conducted to prevent recurrence.
• Turn around Times in Warehouse is met as per standard
Effective stock quality management
• Warehouse stock age standards maintained by ensuring stock rotation principles applied
• Ensures quality control through checking packaging on warehouse floor and prior to loading
Effective inventory management
• Participation in handover process before and after every shift
• Accurate stock counts performed when requested
• Maintain clear and effective communication with Stock Clerk, Warehouse Controller and Warehouse Supervisor Management and Leadership
• Ensure that The Beverage Company’s Vision, Mission, Values and strategic goals are communicated and understood by all Employees and Contractors.
