Service Administrator

Castleford, WF10

£26,000 - £28,000 + Excellent Benefits

Permanent | Full-Time

Aqumen Recruitment is currently recruiting for a highly organised Service Administrator to join a well-established and growing business based in Castleford.

If you're an experienced administrator who thrives in a fast-paced environment, enjoys coordinating people and takes pride in delivering excellent customer service, this could be the perfect opportunity for you.

What's in it for you?

✔ £26,000 - £28,000 salary

✔ 26 days holiday plus bank holidays

✔ Company pension scheme

✔ Life assurance

✔ Company sick pay scheme

✔ Ongoing training and professional development

✔ Financial support for role-related qualifications

✔ Recruitment referral scheme

✔ Long service awards

✔ Eye care vouchers

✔ Employee discounts on shopping, travel and hotels

The Role

As Service Administrator, you'll play a key role in supporting the day-to-day operation of a busy service department and coordinating a team of field-based engineers. You'll act as a central point of contact for customers, engineers and internal departments, ensuring work is planned efficiently, documentation is processed accurately and customer expectations are consistently met.

This is a varied role that would suit someone who enjoys problem-solving, multitasking and working collaboratively within a busy office environment.

Key Responsibilities

• Managing customer enquiries via telephone and email

• Coordinating engineer schedules to maximise efficiency and service delivery

• Processing service documentation and supporting timely invoicing

• Maintaining accurate records and administrative systems

• Liaising with customers, engineers and internal teams to resolve issues quickly and effectively

• Ensuring all paperwork is completed and filed correctly for audit and compliance purposes

• Managing multiple priorities while working to deadlines

• Supporting the wider team with general administrative duties

About You

We're looking for a proactive and professional administrator with excellent communication and organisational skills.

You'll ideally have:

• Office administration experience

• Strong customer service skills and a professional telephone manner

• Excellent planning, organisation and attention to detail

• Experience coordinating engineers, technicians, field staff or service teams (desirable)

• Strong Microsoft Office skills, including Outlook, Word, Excel and PowerPoint

• Experience using project management, scheduling or service systems

• A positive, can-do attitude and the confidence to use your own initiative

• The ability to work effectively under pressure and manage competing priorities

Why Apply?

This is an excellent opportunity to join a stable and successful organisation that values its employees and offers a supportive working environment, attractive benefits package and opportunities for ongoing development.

If you're looking for a role where you can make a real impact while developing your career, we'd love to hear from you.

Apply today through Aqumen Recruitment.

Aqumen Business Solutions is acting as an Employment Agency in relation to this vacancy.

Contact information

Graham Smith