Customer Service Executive

📍 Sowerby Bridge
🕒 Monday to Thursday 08:30 – 17:00 | Friday 08:30 – 14:30
🌴 25 Days Holiday + Bank Holidays

AQUMEN Recruitment are proud to be recruiting on behalf of a well-established and growing manufacturing business based in Sowerby Bridge. This is an exciting opportunity for an experienced Customer Service Executive to join a dynamic Sales team within a fast-paced, customer-focused environment.

If you thrive in a role where no two days are the same, enjoy building strong customer relationships and take pride in delivering exceptional service, we want to hear from you.

The Role

As Customer Service Executive, you will play a key role in supporting sales administration processes and ensuring seamless communication between customers, sales representatives and internal departments.

You will be a central point of contact for customers, handling queries relating to products, orders and deliveries, while ensuring internal systems and documentation are maintained to the highest standards.

This is a role that requires ownership, attention to detail and the confidence to liaise with stakeholders at all levels.

Key Responsibilities

• Processing customer orders and raising quotations

• Managing and updating sales documentation with high accuracy

• Producing regular reports to support commercial decision-making

• Supporting internal and external sales teams

• Handling telephone and email enquiries from customers

• Maintaining and developing strong customer relationships

• Liaising with Planning and other key departments

• Assisting with analysis of current and future customer requirements

• Ensuring compliance with Quality, Health, Safety and Environmental standards

• Occasional travel within the UK and Europe

About You

We are looking for a proactive and professional individual who can take ownership of issues and see them through to resolution.

Essential:

• Minimum 2 years’ experience in a Sales Administrator / Customer Service / similar commercial role

• Strong Microsoft Office skills

• Experience processing orders and quotations

• Excellent communication skills

• Confident handling customer queries via phone and email

• Strong attention to detail and ability to work with numerical data

Desirable:

• Experience using CRM or ERP systems (SAP advantageous)

• A-Level education or above

• Additional language skills (French beneficial)

What’s in it for You?

• Competitive salary (dependent on experience)

• 25 days holiday plus bank holidays

• Early finish every Friday (14:30)

• Supportive team environment

• Opportunity to grow within a stable and expanding business

This is a fantastic opportunity to join a forward-thinking organisation where your contribution will directly impact customer satisfaction and business growth.

To apply, please submit your CV today or contact AQUMEN Recruitment for more information.

Aqumen Business Solutions is acting as an Employment Agency in relation to this vacancy.

Contact information

Graham Smith