&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company. 

KEY OUTPUTS:

• Accurate and timeous delegation of all web or other enquiries received in accordance with documented process
• Shared weekend delegation of web enquiries until automated process is implemented

• Responsible for delivering accurate data and reporting for all sales
• YTD reporting against targets Budgets
• Accuracy of CRM Database
• Capturing and managing Incentives, Brochure Inclusions and Barters

• Reporting & Analytics
• Communicate all agreed and aligned reporting to Sales Team
• Report monthly according to the agreed deadlines
• YTD reporting against targets
• Accuracy of CRM Database
• Procedure documentation and communication with the Sales Team
• Sales Representative contract administration
• Shared maintenance of all Sales and web delegation BOPS /processes
• Collation of all feedback requested from Sales Force by Sales management
• Sending Travel Planner leave invitations and updating the Travel Planner In/Out per day schedule

• Accuracy of CRM database
• Ensure correct input and updating off CRM database for accurate information
• Joint Marketing Ventures / Brochure Contributions & Incentives updating

• Sales processes/ methodology
• Documentation of all consulted & agreed sales processes and methodology
• Updating of the above according to business developments

• Projects Management including Trade Shows and Sales Trips
• Drive, action and complete all allocated projects received from Sales Support Manager
• Track against progress and completion based on deadlines provided by Sales Support Manager
• Planning of all Sales related phases of the show in conjunction with Channel Marketing
• Testing & QA of business processes & productivity

• Turnaround and support of sales representatives, executives and group sales managers
• Actioning all incoming emails accurately, timeously and efficiently
• Communicate all sales related information to ensure Sales teams are informed on processes, changes, reports and sales information

SKILLS REQUIRED:

• Good understanding of product and general knowledge and andBeyond Product destinations
• Computer – Microsoft Office Applications (Word, Excel and Outlook)
• Zoho knowledge is preferable
• Understanding of the Availability and Web Reporting Systems
• Understanding of the data and analysis done
• Problem-solving skills
• Excellent command of both spoken and written English (e.g. reporting)
• Body language
• Knowledge of markets and understanding of how they operate
• Ensure consistently good levels of guest/client delight
• Travel sector exposure, particularly tour operations is preferable

Personal growth

• Time management
• Teamwork
• Conflict management and resolution
• Attention to detail
• Administration and organization skills (e.g. paperless filing, printing and binding of documentation and database filing/management)
• Event coordinating and set up requirements
• P-drive Navigation
• Speed Typing
• Memory Skills
• Self-Awareness

People

• Training and development

QUALIFICATIONS REQUIRED:

• Matric (Required)
• Tertiary Degree (Advantageous)
• Travel and Tourism Diploma or experience (Advantageous)

We reserve the right not to make an appointment.

Contact information

Ziphozethu Bota