&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care for the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

OUTPUTS:

• Facilitate the repair, maintenance and replacement of IT equipment with the appropriate hardware vendors.
• Keep written records of all repairs and maintenance interventions undertaken, including information on the parts and materials used.
• Keep track of IT-related Service Agreements, Warranties and Licenses.
• Keep appropriate IT supplies, equipment and computers, in stock and replenish stock when required.
• Invoicing and issuing all requested stock to central and lodges.
• Coordinating administrative activities and operations to ensure efficiency and compliance with company policies.
• Create and update records and databases with financial and other data.
• Facilitate the order approval in line with established policies and procedures.
• Request quotations, place orders and book goods received into stock.
• Track order progress and keep stakeholders informed of the progress.
• Reconcile the monthly budget and resolve any discrepancies.
• Track monthly telephones, printing and GSM data costs and highlight any discrepancies.
• Send and receive IT-related goods between various regions.
• Book flights, vehicles and accommodation on behalf of IT staff.
• Administer cellular contracts including ordering, contract migrations, contract upgrades, contract cancellations, service activations, and budgetary reallocations.
• Answer queries via telephone, email, from the service delivery system and in person.
• Record all tasks, requests, incidents, and orders on the IT Service Desk System and update information regularly as required.
• Monthly Credit Card Reconciliation
• Managing licenses

KNOWLEDGE/SKILLS/QUALIFICATIONS REQUIRED:

• 3 years’ work experience as an Administrative Officer or similar role
• Strong customer service skills incl. active listening, setting expectations and communication.
• Excellent time management and multitasking capabilities
• Proficient in Word and Excel.
• Knowledge of Zoho ,Panstrat and WeExpense will be beneficial

PERSONAL ATTRIBUTES:

Must be methodical, detail focused, patient, organized,be self-motivated, helpful, possess unwavering integrity, perseverance, able to work under pressure and enjoy working proactively.

Please speak with your manager before making your application

Contact information

Ziphozethu Bota