&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, and have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment.  Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY OUTPUTS:

• Creative and out of the box planning and designing of leisure FIT tailor-made itineraries
• Managing the reservations process including handling of bookings from quote to finalising, including invoicing and travel documents
• Ensuring turn around times are strictly adhered to according to standard operating practices
• Proactive selling of products and services ensuring the best possible itinerary for the guests
• Constant, consistent  interaction and clear communication with colleagues, agents, operators guests and suppliers
• Upholding the values of &Beyond; Care of the people, Care of land and Care of the wildlife

KNOWLEDGE REQUIRED:

• Good  understanding of delivering excellent service to agents/guests
• An in-depth knowledge of Tourplan or a similar booking system
• An in-depth geographical, logistical and product knowledge of two of the following regions: South, Southern and East Africa
• A willingness and aptitude to learn

SKILLS REQUIRED:

• Good understanding of terms and conditions, product knowledge, third party and andBeyond Product destinations
• Understanding of travel industry channels
• Excellent computer skills including:
  • Tourplan advantageous
  • MS Office applications such as Word, Excel, PowerPoint and Outlook
  • WETU
  • Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
  • Understanding and knowledge of the different markets in which andBeyond operates in
  • Relevant understanding of Business to create and formulate a strategy and make commercial decisions
  • Sales process and methodologies
  • Problem-solving skills
  • Experiential Creativity (Crafting Experiences)
  • Guest/Client Delight

Personal growth

• Excellent communication skills (E.g. verbal, written, reporting and body language)
• Time management
• Teamwork and interpersonal skills
• Conflict management and resolution
• Attention to detail
• Administration and organization skills
• P-drive Navigation
• Paperless filing
• Speed Reading and Typing

EXPERIENCE REQUIRED:

• Must have at least 3 - 5 or more years inbound tour operating experience
• Tourplan experience is an advantage

The successful candidate should have an enquiring mind, be methodical, pay attention to detail, be creative, show perseverance and patience, ability to work under pressure, ability to accept routine and mundane tasks, have high energy level, be flexible, and have the ability to overcome obstacles and persist with the task at hand, be decisive and adaptable.

We reserve the right to not make an appointment.

Contact information

Caitlin Royal