Import / Export Clerk

Location: Essex, CM Postcode
Reports to: Import Manager
Industry: Freight Forwarding / Customs
Salary: Competitive – Based on Experience
Job Type: Full-time
Recruiter: Red Recruit

About the Role:

An independent and well-established freight forwarder is seeking an experienced Import/Export Clerk to join their growing team. This position offers a balanced role of 50% Imports and 50% Exports, with a strong emphasis on solid Export experience as a key requirement.

This is a fantastic opportunity for a dedicated individual with a proactive approach and at least 5 years of hands-on freight forwarding experience, particularly in exports, to step into a pivotal role.

Main Purpose of the Role:

To manage the end-to-end operations of both, import and export shipments, ensuring compliance, efficiency, and excellent customer service, with a particular focus on export processes.

Key Responsibilities:

• Handle export shipments independently, ensuring all country-specific regulations and documentation are met.
• Manage the full cycle of import shipments, from pre-alerts to final delivery.
• Serve as the primary point of contact for customers, suppliers, and overseas agents.
• Resolve customer queries and manage any issues with professionalism.
• Oversee the correct and timely flow of documentation for both imports and exports.
• Ensure accurate and prompt billing in line with company policies.
• Maintain up-to-date knowledge of Incoterms, supplier conditions, and purchasing terms.
• Utilize freight forwarding software for tracking, documentation, and invoicing.
• Prioritize workload and meet deadlines effectively.

Candidate Requirements:

• Minimum 5 years of solid freight forwarding experience, with a strong focus on Exports.
• Proven experience handling export shipments independently from start to finish.
• Good knowledge of import procedures and customs compliance.
• Strong understanding of export documentation and regulations.
• Excellent communication and customer service skills.
• Proficient in using freight systems and general IT software.
• Ability to manage tasks independently and prioritize workload.
• Good organizational and problem-solving abilities.

Benefits:

• Company pension scheme.
• Long service awards, including additional holiday entitlement.
• Regular department and company social events.
• Performance-based bonuses.
• Free on-site parking.

Referral Bonus:

Know someone ideal for this role? Refer them via our website and earn a referral fee for every successful placement — with no limit on referrals!
(Terms & Conditions apply. Contact our office for more details.)

How to Apply:

If you’re ready to take the next step in your career, please apply directly or submit your CV through our website. We also manage confidential vacancies, so registering your CV will give you access to exclusive job opportunities.

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