Reservations Manager – Central London, Luxury restaurant in London - £45,000

Reservations Manager
Location: Central London
Salary: Up to £48,000

COREcruitment are working with a luxury restaurant in Mayfair who are looking for an experienced and highly organised Reservations Manager to lead and manage a dynamic reservations team within a high-end hospitality setting. This role requires a strong leader with a deep understanding of luxury dining, exceptional customer service standards, and the ability to maximise revenue through strategic reservation management.

Key Responsibilities:
Reservations & Guest Experience
• Oversee the day-to-day operations of the reservations department, ensuring seamless booking management.
• Manage and optimise table allocations to maximise revenue and guest experience.
• Provide a luxury, personalised booking experience for VIPs, high-net-worth individuals, and special requests.
• Monitor and maintain high standards of customer service, ensuring all guests receive a warm and professional experience from the first point of contact.
Team Leadership & Operations
• Lead, train, and develop the reservations team, ensuring a knowledgeable and motivated workforce.
• Implement and maintain best practices for reservation handling, including response times and guest follow-ups.
• Work closely with the marketing, events, and operations teams to ensure seamless communication and execution of special bookings, private dining, and exclusive experiences.
• Handle escalated guest inquiries, complaints, and last-minute requests with professionalism and efficiency.
Revenue & Performance Management
• Monitor daily, weekly, and monthly reservation trends, providing insights and recommendations to optimise table occupancy and revenue.
• Oversee and manage booking platforms, CRM systems, and reservation software to ensure accuracy and efficiency.
• Collaborate with the finance and operations teams to ensure revenue targets and KPIs are met.

About you:
• Proven experience (3+ years) as a Head of Reservations / Reservations Manager in a luxury hospitality or fine dining environment.
• Strong knowledge of reservation systems (e.g., SevenRooms, OpenTable, ResDiary).
• Exceptional leadership and team management skills.
• A natural ability to deliver exceptional customer service with a warm, professional, and discreet approach.
• Experience handling high-profile clientele and VIP reservations.
• Strong organisational skills with the ability to prioritise and multitask in a fast-paced setting.
• Ability to work flexible hours, including evenings, weekends, and holidays as required.

If this role aligns with your skills and ambitions, please apply today or send your CV to Sophie@corecruitment.com.