Our client is a well-established family run business based in Runcorn, they are looking for a Customer Service Administrator to join their rapidly expanding team on a full time, permanent basis.

Job Description

• Handing various inbound calls from customers
• Raising new work orders and amending existing orders
• Handling incoming queries using a ticket system
• Determining and diagnosing faults
• Allocating engineers to attend jobs
• Ensuring customers issues are resolved within the right SLA timescale
• Ensuring job details are recorded accurately
• Keeping customers informed with outstanding repairs
• Recording any communication with customers on file
• Managing all notes effectively including unscheduled tasks
• Liaising daily with engineers to support them efficiently with job completion
• Closing jobs accurately on the system
• Liaising with other departments within the business

The Successful Candidate

• Previous experience within a Customer Service role
• Pervious experience handling inbound calls is essential
• Experienced within data entry and general administration tasks
• Computer literate
• Excellent communication skills both written and verbally
• Good time management and punctuality
• Experience handling complaints

What’s On Offer

• Salary: £22,000 - £23,000 DOE
• Hours: Shift Pattern 7am – 6pm on a rota basis (40 Hours) / occasional Saturday shift of 8am – 12pm
• 20 days + BH
• Company pension scheme
• Free Parking
• Relaxed working environment

Interested in hearing more? Please call Sofija 01925 637871 or email SofijaM@kpir.co.uk for more information.

INDCOM