Location: Kettering

Hours: Monday to Friday, 9am -5pm

Salary: £28,000 to £32,000 per annum

Role Overview: 

As a Technical Team Leader within the Distribution Centre, you'll play a key role in shaping and refining operational processes to drive efficiency and uphold exceptional service standards. Collaborating closely with the Distribution Centre Duty Manager, you'll support daily operations and guide frontline teams, promoting a culture of teamwork, accountability, and high performance. Your focus will include enhancing order accuracy, maintaining quality control, and ensuring a secure, smooth-running site.

Key Responsibilities:

• Work alongside the Duty Manager to plan, allocate, and manage resources effectively in line with customer demand and operational priorities
• Develop and monitor KPIs across departments, reporting on OTIF performance and driving continuous improvement initiatives
• Oversee health and safety procedures, facility maintenance, and ensure compliance with all operational and regulatory standards
• Collaborate with the Sales Admin Team to ensure customer expectations are consistently met or exceeded, with a focus on reducing lead times
• Provide hands-on leadership to DC teams, offering coaching, training, and performance feedback to support development and maintain high standards
• Manage quality assurance processes and customer returns, ensuring accuracy and efficiency are upheld at all times
• Lead efforts to maintain accurate inventory levels and improve stock control practices across the site
• Ensure the security of the site and compliance with all opening and closing protocols
• Produce and share weekly performance reports with management, using insights to recommend and implement operational improvements

Required Skills and Qualifications:

• Strong analytical capabilities with a proven ability to interpret data and deliver insightful performance reports
• Track record of working closely with Sales Admin teams to consistently meet and exceed customer expectations
• Demonstrated leadership in warehouse, logistics, or distribution settings, with a focus on team development and performance management
• Excellent communicator skilled in coaching, feedback delivery, and team engagement
• In-depth knowledge of inventory control, order fulfilment processes, and quality assurance standards
• Highly organised with the ability to manage multiple priorities under pressure
• Proficient in WMS (SNAP) and ERP (SAGE) systems
• Sound understanding of health & safety, regulatory compliance, and site security procedures
• Skilled in Microsoft Office 365, Power BI, and collaboration tools such as Slack (preferred)

Benefits

• Competitive salary and performance-based incentives
• 20 days annual leave, plus bank holidays, your birthday, up to 5 extra days for every full year served
• Stakeholder pension scheme and career development opportunities
• Well-being programme and free weekly staff lunch
• Free on-site parking

Interested? Call Meg on 01782 712230 or email MegW@kpir.co.uk for more information.

INDCOM