Our Induction Facilitators are customer facing and responsible for all
administrative activities relating to the day to day running of the Hinkley
Point C Induction Centre.
The development of a centralised Site Induction Centre is new to EDF
Energy and will require careful and detailed management. The intention is
to mirror good practice (this model was used to good effect by Olympics
2012), by bringing together a multitude of different processes and
coordinating them efficiently to ensure a swift transition to the Hinkley Point
C site.
Employed by a world leading security company, The Induction Facilitators will join the existing Site
Induction team at our modern Induction Centre located in Bridgwater,
Somerset. Often working on their own initiative, liaising with internal and
external stakeholders, a proactive and fastidious approach to work is
essential. Customer focus is key to the successful operation of the team,
and the role holder will need to display excellent customer service skills.
Proficiency in IT and administration is essential.

Your Time at Work
£16.88 per hour

20 hours per week, working normal office hours but will require some
flexibility and potential Saturday working.

Our Perfect Worker
Key Responsibilities

- To complete administrative tasks relating to the organising and running of the HPC Project
Introduction and Temporary Worker Introduction
- Assisting with the management of shared mailboxes, providing answers to questions from
Induction attendees and Onboarding Teams
- To be one the first points of contact for individuals attending the Project Introduction and
Temporary Worker Induction. This will be in person, over the phone and responding to
emails
- Assist and support the Inductees throughout the training sessions
- Ensure any concerns relating to the learning or behaviours of induction attendees are
escalated appropriately
- Conduct Drug & Alcohol Testing - full in-house training provided
- Communicate the process and expectations for the running of the day
- Efficiently and effectively update and maintain data in the Workforce Information
Management System (internal onboarding system)
- Effective communication with all key stakeholders (e.g. Occupational Health, Access
Control, Contractors, Onboarding Teams etc)
- Maintain customer focus and seek to resolve any challenges that arise with Inductees
harmoniously
- Maintain strict confidentiality at all times
- Other tasks as allocated by Management

Skills and Competencies

- Excellent customer service skills
- IT skills are essential - must have prior experience in MS office applications and preferably
Salesforce or similar product.
-Strong administration background.
- Good organisational skills - Flexible, organised, methodical
- Ability to work under pressure and manage a busy schedule
- Excellent time management
- Ability to work independently and be proactive
- Flexible approach with the ability to multi-task and work on own initiative
- Discretion - Confidentiality when dealing with personal information
- Team player

Preferred Experience

- Experience working within a busy and fast-paced customer service environment
- Experience in an administration background

Personal Qualities

- Highest levels of integrity, respectfulness and professionalism required at all times
- Open, trusting and in the spirit of mutual support, especially when dealing with conflicts of
interest
- An engaging and proactive 'can do' attitude where successes and failures are shared
- Providing clear expectations on what support we can give, ensuring we are following
through with any agreed action
- Listen and communicate effectively
- Ability to communicate with all members of the team including Supervisors and
Management
- Team player

Key Information and Benefits
Permanent Contract
115 hours (23 days leave per year inclusive of Bank Holidays)
National Pension Scheme,
Dell, Vodafone and O2 discounts,
Perks at Work (national reward and discount scheme),
Aviva car, home and travel insurance discount,
Health Saturday Fund (health cash plan for you and your family)

About Staffline
We are a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. They prioritise accessibility, support, and opportunity for all employees. Join their diverse and empowering team today!

 

About Staffline

Staffline are working in Partnership with G4S, providing a recruitment solution for security roles.

 Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. 

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