Location: Kettering

Hours: Monday to Friday, 9am -5pm

Salary: Up to £35,000

Role Overview: 

We are seeking a detail-oriented and proactive French speaking Sales Administrator to for our client in Kettering. The successful candidate will play a key role in supporting the sales team by managing administrative tasks, processing orders, handling customer inquiries, and ensuring smooth communication between internal departments and French-speaking clients. This role requires excellent organizational skills, strong communication abilities, and a customer-focused mindset.

Key Responsibilities:

Sales Support:

• Maintain and coordinate efficient sales order processing for French Accounts and EU accounts, supporting international retailers and distributors, including order entry, allocation, and release to the distribution centre for picking and packing
• Order Processing System: Enter orders into SalesPad/GP and send order confirmations to customers
• Process and track sample orders for Account Managers
• Analyse B2B warranty claims and raise credit requests
• Prepare, process, and manage sales documentation, including quotes, invoices, and contracts
• Assist with the preparation of sales reports and presentations.
• Process Amazon 1P chargebacks
• Participate in occasional calls with the Eu Salem team, scheduled in accordance with US time zones

Customer Relations:

• Respond to customer inquiries promptly and professionally via phone, email, or other communication channels
• Maintain and update customer records in the CRM system
• Liaise with customers to ensure smooth order processing and delivery

Coordination and Administration:

• Champion sustainability across internal procurement and office processes to deliver environmental best practices
• Keep export documentation up to date
• Coordinate with internal logistics, finance, and marketing departments to ensure seamless operations

Data Management:

• Update and maintain accurate sales data, forecasts, and performance metrics
• Monitor inventory levels and coordinate with the supply chain team as needed

Brand Representation:

• Represent the brand as a high-end luxury product
• Maintain a positive and insightful contribution to team effort and culture

Required Skills and Qualifications:

Experience & Technical Skills:

• Bi-lingual (French/English)
• Sage experiences desirable
• Advanced Excel skills, including VLOOKUP and pivot tables
• Ability to process Amazon 1P chargebacks

Soft Skills & Competencies:

• A team player with meticulous attention to detail
• Excellent communication skills, with the ability to interpret and present findings in understandable formats
• Ability to prioritise and organise tasks while working well under pressure and excelling at meeting deadlines

Other Requirements:

• UK resident with a clean driver's license
• UK/EU passport holder or ability to work in the UK under a valid permit

Benefits:

• 20 days annual leave, plus bank holidays (increasing to 25 days with service)
• Progressive career development planning
• Free on-site parking
• Stakeholder pension scheme
• Time off/lieu credit system
• Well-being programme and counselling services
• Generous friends and family discount scheme
• Free monthly staff lunches
• Free snacks, fruit, and beverages

Interested? Call Meg on 01782 712230 or email MegW@kpir.co.uk for more information.

INDCOM