Senior Business Support Officer (Debt Recovery) – Hybrid Working

📍 Location: Bristol (Hybrid – Office & Home Working)
💰 Salary: £16.45ph
📅 Contract Type: Temporary until 31 Manrch 2026, opportunity to be extended or become permanent

Are you an experienced professional in debt recovery with strong administrative and analytical skills? Do you thrive in a fast-paced environment where you can drive process improvements and make a real impact? If so, we’d love to hear from you!

Why Join Us?

✅ Be part of a new and dynamic team, shaping debt recovery processes.
✅ Opportunity to make a real impact in a key council function.
✅ Hybrid working (office and home).
✅ Competitive salary and benefits package.

About the Role

Our client is establishing a new, centralised Debt Recovery Team to help maximise income, reduce debt, and improve recovery processes. We’re looking for two Senior Business Support Officers to support this initiative and ensure efficient, effective debt recovery.

This role is hybrid, but you must be local to Bristol and able to attend the office regularly.

Key Responsibilities

• Take ownership of end-to-end debt recovery processes, ensuring effective case management.
• Identify and pursue debtors via phone calls, emails, and letters.
• Use debt/financial software to track cases and manage accounts.
• Provide specialist business support, ensuring compliance with relevant laws and regulations.
• Solve complex problems and make evidence-based decisions in real time.
• Assist in process improvements to enhance efficiency and effectiveness.
• Supervise, guide, and allocate work to junior staff as needed.
• Handle escalated or challenging debt recovery cases, ensuring fair and professional resolution.
• Support the Team Leader, including deputising when required.

Essential Skills & Experience

✔ Relevant Level 3 qualification (e.g., NVQ Level 3, BTEC, A Levels) OR equivalent experience.
✔ Ability to develop and apply specialist knowledge, including debt recovery legislation and best practices.
✔ Strong problem-solving skills, with the ability to make sound, evidence-based decisions.
✔ Ability to manage a complex workload, prioritising multiple tasks effectively.
✔ Ability to work independently, delivering work to agreed targets and standards.
✔ High level of accuracy and attention to detail.
✔ Willingness to model and promote the council’s values: Dedicated, Respect, Ownership, Curious, Collaborative.
✔ Strong interpersonal and communication skills, with the ability to engage effectively with customers and colleagues.
✔ Knowledge or experience of equalities and diversity issues.
✔ Proficiency in Microsoft Office applications (Outlook, Word, Excel) and willingness to learn new systems.

Desirable Skills & Experience

⭐ Experience developing business support systems and procedures.

If you’re passionate about debt recovery and business support, apply now!