Senior Technical Support

Middlewich

Permanent

£35,000-£40,000

We're currently on the lookout for a skilled and driven Senior Technical Support professional to join a supportive and welcoming Technical environment in Middlewich. We are seeking a candidate who shows willingness, and the ability to get stuck in!

• Contract: Permanent
• Salary: £35,000-£40,000 depending on experience
• Hours: Monday to Friday, 9am - 5pm (with 1 week in 4 on call and occasional weekend working)
• Benefits: Company van available (including a fuel card for business use) or expensed mileage, workplace pension, free parking, 28 days annual leave

Main Duties:

• Supporting the team and working collaboratively
• Accurately diagnosing software and hardware faults, resolving client problems via remote networking and site visits
• Providing high standards of customer care, ensuring efficient problem resolution and maintaining client communication
• Offering 1st and 2nd line helpdesk support for hardware, software, audio-visual, and telephone equipment
• Performing additional duties as required
• Working towards and completing Microsoft Certifications for IT Professionals
• Auditing new customers’ IT systems, providing reports, and discussing findings and recommendations with clients
• Adhering to health and safety procedures and associated policies
• Proactively implementing company policies and procedures
• Maintaining satisfactory standards of safety and security in relation to customers

Personal Qualities and Skills:

• Professional attitude
• Flexible and willing to learn
• Demonstrates good initiative
• Excellent communication skills
• Well presented
• Excellent attendance record
• Good team player
• Knowledge and skills in networking, firewalls, and routing protocols
• Familiarity with the Microsoft portfolio and Virtualisation Technologies
• Extensive use of all currently supported Microsoft Operating Systems and Microsoft Office
• Strong understanding of WAN & LAN networking concepts, including TCP/IP, DHCP, DNS
• Microsoft certification desirable

INDCOM