Service Advisor

Location: Stoke

Hours: Monday to Friday, 9am - 5pm

Duration: Permanent

Salary: £28,000- £32,000 DOE + Monthly Bonus

The role:

Our client is looking for a motivated and customer-oriented Service Advisor to join their growing team. In this key role, you will be the first point of contact in the aftersales department, delivering outstanding service and care to customers. As a Service Advisor, you will play a vital part in shaping the customer experience, demonstrating dedication to exceptional service and a strong reputation for excellence.

Main duties:

• Delivering knowledgeable, prompt, and efficient service to all customers through phone, email, or in-person inquiries
• Greeting customers, assessing their needs, and identifying any additional requirements during vehicle drop-offs
• Proactively identifying opportunities to enhance customer service within the aftersales department and sharing insights with management
• Supporting the smooth running of the aftersales department by accurately scheduling workshop tasks and ensuring clear communication
• Effectively managing customer communication by providing timely updates on repairs and securing approval for any additional work

Experience:

• Minimum of 12 months' experience as a Service Advisor within a dealership environment
• Flexible, team-oriented approach, able to assist the aftersales team during peak time
• Results-driven mindset, demonstrating resilience and the ability to overcome challenges
• Solid technical understanding of vehicles and their components
• Experience in upselling products or services, along with a valid driving licence

Benefits:

• Increased holiday entitlement with length of service
• Get your birthday off
• Access to 24/7 Employee Assistance Programme
• Company Pension Scheme to secure your future
• Long service recognition that celebrates your dedication and contribution
• Discounts on products and services that extend to our family 
• Access to Car Benefit Scheme, for you and your family
• Participation in Cycle to Work scheme

Interested? Call Meg on 01782 712230 or email MegW@kpir.co.uk

INDCOM