CUSTOMER SERVICE & SALES SUPPORT | NR STANDISH | £26,000 PER ANNUM

Hours of Work: Monday to Friday 8.30am to 5pm (Fully office based)

KPI Recruiting are working on an exclusive basis with a highly reputable manufacturing company who are looking to expand their Sales Support department. You will be acting as first point of contact for customers with enquiries relating to new and existing orders. The successful candidate will have strong customer service experience, be able to communicate across all levels and be IT savvy with the ability to pick up new processes and systems with ease.  

Your Role:

• Taking inbound calls on reception from a range of clients and customers, handling enquires relating to order requirements, and transferring calls through to other departments as required
• Monitoring shared and individual email inbox efficiently, responding to and following up on enquiries in an informative, professional manner
• Processing orders, liaising closely with warehouse department to coordinate stock availability – often handling specialised, bespoke orders
• Scheduling repair and service bookings into production diary efficiently, providing updates to customers and processing payments accordingly
• Inputting and updating data to reflect any changes, maintaining accurate records
• Generating and sending invoices to customers, working closely with accounts dept

The Ideal Candidate:

• Working experience in a sales support / customer service administration role
• Excellent communication skills with the ability to liaise with a range of stakeholders
• Experienced in navigating various systems including MS Outlook and Excel
• Sage 200 experience highly desirable

Benefits include: 23 days holiday + bank holidays, free on-site parking, yearly bonus, staff social events, pension scheme, collaborative team working environment, progression opportunities and more…

Interested? Apply NOW! KatyS@kpir.co.uk

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