Key Account Manager / CAD Technician  

Salary: £35,000 - £40,000

Location: Gloucestershire, with one day per week working from home

MDE Group UK is recruiting a Key Account Manager (Design) on behalf of a leader in innovative design solutions. This is a fantastic opportunity for a skilled professional with a strong design background and proven client management expertise.

Key Responsibilities

• Serve as the primary point of contact for a portfolio of clients, ensuring they feel valued, informed, and supported throughout their projects.
• Communicate effectively via phone, Teams, or email to clarify briefs and provide updates on progress and timescales.
• Build strong professional relationships, balancing friendliness with professionalism.
• Manage and allocate tasks to a small team of CAD Technicians, utilising task management tools (e.g., Monday.com).
• Ensure resources are appropriately assigned to meet client demands and deadlines.
• Mentor and support CAD Technicians, providing training on software, standards, and processes.
• Review and check drawings to ensure technical accuracy and compliance with client standards and company quality procedures.
• Identify and rectify errors, ensuring deliverables meet the highest standards.
• Develop and maintain client-specific standards and quick reference guides for use by the team.
• Create project designs and CAD drawings when necessary, adhering to standard operating procedures and maintaining quality standards.

Key Skills & Experience:

Essential:

• A minimum of 2 years’ experience with AutoCAD.
• Strong communication and organisational skills, with the ability to manage multiple clients and projects simultaneously.
• A meticulous eye for detail and a proactive approach to quality assurance.
• Experience in team management, mentoring, and training.

Desirable:

• Experience in the renewables industry or an established design role in a specific field (training will be provided if needed).
• Knowledge of "cut and fill" processes (reshaping topography with balanced soil levels).