Job description

This is a temporary role initially for 12 months

Job description

We are currently looking for people either with an excellent customer service background with knowledge of digital banking, or with a passion to build a career in customer service.

Monday to Friday 35 hours per week

Weekly shift rotations: 8am - 4pm, 9am to 5pm, 10am to 6pm, 11.00 to 7pm and 12pm to 8pm ( 1 hour lunch), 2 x ten minute comfort breaks.

Job Summary and Responsibilities

• Responsible for answering incoming call from customers - providing product information, account opening services as well as account servicing and supporting our customers
• Takes ownership of customer enquiries and responds to escalated customer issues in accordance with agreed procedures
• Responsible for the day to day coverage of customer account maintenence processes
• Builds rapport with our customers to resolve service issues
• Recognises that quality is measured through call recordings and case auditing
• Communicates professionally and regularly with customers, leadership and peers on status of accounts escalations in accordance with established standards
• Has an understanding od Operational Risks
• Complete ongoing compliance and remedial training as scheduled
• Proactively identifies any new issues
• Participates in projects to drive operational excellence

Skills

• Good interpersonal skills
• Good problem skills
• Must be self directed, detail oriented with a positive attitude
• Able to work well independently or as a team in a fast paced environment
• Is adaptable
• Excellent written and verbal communication skills
• Good analytical and problem solving skills

Desirable Qualifications

• Experience in a retail banking environment/insurance environment
• Experience administrating and servicing investment and /or SIPP products

Job Type: Full-time

Pay: £13.00 per hour

Schedule:

• Monday to Friday

Job Types: Full-time, Temporary

Contract length: 12 months

Pay: £13.00 per hour

Expected hours: 35 per week

Schedule:

• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: In person