Night Shift Supervisor

COREcruitment Ltd  Munich, Bavaria, Germany (On-site)

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Salary: €33.000 + 20% night time surcharge

Start : ASAP

Languages: German and English

Job Summary:

As a Hotel Night Agent you are responsible for providing excellent customer service and ensuring the smooth overnight operation of the hotel.

This role includes handling guest check-ins and check-outs, responding to inquiries, managing reservations, and maintaining hotel security and safety during night hours.

Your Key Responsibilities:

• Greet and assist guests with check-in and check-out procedures.
• Handle phone calls, emails, and in-person inquiries regarding reservations, hotel services, and local information.
• Process payments and maintain accurate records of transactions.
• Monitor hotel security by ensuring only registered guests access the premises.
• Address and resolve guest concerns and requests promptly.
• Prepare and reconcile financial reports, including night audits.
• Assist with setting up breakfast or early morning services as required.
• Communicate any important issues to the morning shift team.
• Maintain cleanliness and organisation at the front desk and lobby area.

Skills & Qualifications:

• Previous experience in customer service or hospitality is preferred.
• Strong communication and problem-solving skills.
• Ability to work independently and stay alert during night shifts.
• Familiarity with hotel reservation and property management systems is a plus.
• Attention to detail and ability to handle financial transactions accurately.
• Basic knowledge of safety and emergency procedures.
• Fluent in GERMAN AND ENGLISH