Support Engagement Coordinator

Location: Stoke

Hours: Monday to Saturday, 9am – 5pm (working on a 5 week rota)

Salary: £24,000 to £26,000 per annum (flexible dependent on experience)

The role:

We’re looking for a passionate and organized Supporter Engagement Coordinator to support a prestigious not-for-profit organisation! In this role, you’ll build and maintain strong relationships with our supporters, ensuring they feel valued and informed. You'll lead on individual campaigns, events, and campaigns that inspire continued involvement and support. If you’re a proactive, detail-oriented communicator with a genuine passion for fostering meaningful connections, we’d love to hear from you!

Main duties:

• Build and nurture relationships with individual donors to meet fundraising targets. Develop stewardship plans to engage and appreciate donors, ensuring a positive donor journey
• Create and execute strategies to grow individual giving. Manage direct mail, email, and online campaigns in collaboration with the Marketing Team
• Maintain accurate donor records in our database and analyse engagement to track progress and improve results. Prepare regular reports for stakeholders
• Work with the Head of Community Fundraising and team members to align efforts with overall fundraising goals, ensuring excellent donor experiences
• Effectively communicate with internal teams, donors, and the community through various channels (mail, email, phone, etc.)
• Ensure all fundraising activities comply with relevant regulations and maintain transparency and ethical standards

About you:

• Able to deliver excellent customer service in a sales environment & ability to represent an organisation in a professional manner
• Compassionate, diplomatic and professional with an understanding and empathy of a hospice environment
• Strive for excellence in everything you do, with a keen eye for detail
• Communicate confidently, compassionately, and creatively, both face-to-face and in writing
• Build strong, meaningful relationships with supporters and colleagues to benefit the hospice
• Align fundraising efforts with the companies’ mission and current external trends, seeing the bigger picture
• Drive projects to success from start to finish, with a focus on continuous growth and results year on year

Benefits:

• Your work will have a direct and positive impact on children, young adults, adults, and the families we support
• Join a growing Income Generation Team responsible for raising around £300k, with a focus on delivering an exceptional supporter journey
• You’ll work alongside a team of 4 staff members and volunteers, with your addition bringing the headcount to 5
• You’ll spend at least one day a week at the Fundraising Hub, based in the main reception area, and share an office with another fundraiser for the rest of the week
• Clear progression plan and opportunities for further study

Interested? Call Meg on 01782 712230 or email MegW@kpir.co.uk

INDCOM