COREcruitment is working with a luxury Members club in Mayfair. They are a multiple site growing business. My client is recruiting for a Front of House (FOH) Reception Manager at an exclusive brand focuses on delivering exceptional customer service and managing the first point of contact for guests.

Key Responsibilities:

Guest Management:

• Warmly welcome and greet guests, ensuring a luxury experience from arrival to departure.
• Handle guest requests efficiently, including reservations, special accommodations, and VIP services.
• Manage check-in and check-out processes, coordinating with security and valet teams as needed.

Staff Management:

• Supervise and train front-of-house receptionists and concierge staff.
• Create staffing schedules to ensure adequate coverage during peak times.
• Lead and motivate the team to deliver outstanding service, fostering a positive and professional atmosphere.

Operational Oversight:

• Oversee smooth daily operations at the reception, including bookings, cancellations, and last-minute changes.
• Coordinate with event managers and other departments (kitchen, bar, security) to ensure seamless service.
• Ensure the reception area meets the venue’s luxury brand standards in both appearance and service.

Customer Service:

• Handle complaints or issues professionally, resolving them to the satisfaction of guests.
• Monitor guest feedback and work to continually improve service standards.
• Build long-lasting relationships with regular clients and members, offering personalized experiences.

Financial & Reporting:

• Assist in managing budgets related to front-of-house operations, staffing, and supplies.
• Prepare reports on guest attendance, satisfaction, and feedback, as well as revenue-related matters such as reservation fees

Key Skills and Qualifications:

• Exceptional Customer Service Skills: Experience in hospitality or high-end service environments, with the ability to meet the expectations of a discerning clientele.
• Leadership & Management: Proven experience in team management, particularly in a hospitality or luxury setting.
• Communication: Excellent interpersonal skills to interact with guests, team members, and other departments.
• Attention to Detail: Ability to manage the finer details of guest experiences, from first impressions to problem resolution.
• Knowledge of Luxury Hospitality: Strong understanding of high-end service standards, particularly in exclusive venues or members clubs.
• Technical Skills: Proficiency with booking systems, POS software, and reporting tools.

If you are interested, please send your CV to Sophie at Sophie@corecruitment.com or contact her directly on 0207 539 5589